DESIGN AND IMPLEMENTATION OF AN ONLINE HELP DESK INFORMATION SYSTEM – Complete Project Material


DESIGN AND IMPLEMENTATION OF AN ONLINE HELP DESK INFORMATION SYSTEM

By

Author

Presented To

Department of Computer Science

CHAPTER ONE

1.0 INTRODUCTION

1.1 BACKGROUND OF STUDY

Customer service is a crucial element of business success. Whenever you have contact with your customers you can improve your reputation with them and increase the likelihood of new sales. Your telephone manner to the efficiency of your control systems to comply with almost every aspect of your business affects how your customers perceive your business. There are also specific programs that you can implement to increase your level of customer service.

This guide describes what customer service means. It explains how you can use diagrams customer contact, feedback and loyalty to retain existing customers, increase your sales to them and even win new customers. It also covers how to prepare for receiving a customer complaint. Customer service is to put systems in place to maximize customer satisfaction with your company. It must be a primary consideration for every business – your sales and profitability depends on keeping your customers happy. Customer service is more directly important in some roles than others. For receptionists, sales staff and other employees in roles with customers, customer service should be a central element of their job description and training, and a basic criterion when you are recruiting. But do not overlook the importance of customer care in other areas of your business. For example, your storage and shipping departments may have minimal contact with your customers – but their performance when fulfilling orders has a major impact on customer satisfaction with your company.

A wide range of factors can contribute to customer satisfaction, but your customers – both consumers and other businesses – are likely to take into account: how your product or service meets the needs of customers value for money you offer efficiency and reliability in fulfilling orders professionalism, kindness and expertise of your employees how well you keep your customers informed after-sales service you provide.


Purchase Detail

Hello, we’re glad you stopped by, you can download the complete project materials to this project with Abstract, Chapters 1 – 5, References and Appendix (Questionaire, Charts, etc) for N5000 ($15) only,
Please call 08111770269 or +2348059541956 to place an order or use the whatsapp button below to chat us up.
Bank details are stated below.

Bank: UBA
Account No: 1021412898
Account Name: Starnet Innovations Limited

The Blazingprojects Mobile App



Download and install the Blazingprojects Mobile App from Google Play to enjoy over 50,000 project topics and materials from 73 departments, completely offline (no internet needed) with the project topics updated Monthly, click here to install.

0/5 (0 Reviews)
Read Previous

THE EFFECT OF PRICE ON THE CONSUMPTION OF FAST MOVING CONSUMER GOODS A CASE STUDY OF NIBBLES KITCHEN AND RESTAURANT KADUNA – Complete Project Material

Read Next

THE EFFECT OF EXCHANGE RATE FLUCTUATION ON THE NIGERIA MANUFACTURING SECTOR (1986-2010) – Complete Project Material

Translate »