Design and implementation of a Customer Support Ticket System – Complete project material



Table of Contents

Chapter 1: Introduction
1.1 Background of the Study
1.2 Problem Statement
1.3 Objective of the Study
1.4 Limitation of Study
1.5 Scope of Study

Chapter 2: Literature Review
2.1 Customer Support Ticket Systems
2.2 Importance of Customer Support Ticket Systems
2.3 Existing Customer Support Ticket Systems
2.4 Gaps in current systems

Chapter 3: System Design
3.1 Requirements Analysis
3.2 System Architecture
3.3 Design of User Interface
3.4 Database Design

Chapter 4: Implementation
4.1 Development Tools and Technologies
4.2 System Testing and Validation
4.3 Deployment

Chapter 5: Conclusion and Summary
5.1 Summary of Findings
5.2 Recommendations for Future Work
5.3 Conclusion

Project Summary

The purpose of this final year project is to design and implement a Customer Support Ticket System to help businesses efficiently manage customer queries and provide timely support. The project aims to address the limitations of existing systems and improve the overall customer support experience.

Chapter 1 provides an introduction to the study, outlining the background, problem statement, objectives, limitations, and scope. Chapter 2 reviews the relevant literature on customer support ticket systems, highlighting their importance and identifying gaps in current systems.

Chapter 3 focuses on the system design, including requirements analysis, system architecture, user interface design, and database design. Chapter 4 discusses the implementation of the system, covering development tools and technologies, testing, and deployment.

In Chapter 5, the project concludes with a summary of findings, recommendations for future work, and overall conclusions. The project aims to contribute to the field of customer support systems and provide a valuable tool for businesses to enhance their customer support services.


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