Creating a chatbot for customer service interactions using natural language processing



In recent years, chatbots have become increasingly popular for businesses looking to improve customer service interactions. This thesis explores the development of a chatbot using natural language processing techniques to enhance customer service experiences.

Chapter One: Introduction
1.1 Background
1.2 Problem Statement
1.3 Objectives of Study
1.4 Study Hypothesis
1.5 Limitations of Study

Chapter Two: Literature Review
2.1 Evolution of Chatbots
2.2 Benefits of Chatbots in Customer Service
2.3 Natural Language Processing in Chatbot Development
2.4 Existing Chatbot Technologies

Chapter Three: Research Methodology
3.1 Data Collection
3.2 Chatbot Design and Development
3.3 Natural Language Processing Implementation
3.4 Evaluation Metrics

Chapter Four: Discussion of Findings
4.1 Performance Analysis of Chatbot
4.2 User Feedback and Satisfaction
4.3 Impact on Customer Service Interactions

Chapter Five: Summary, Recommendation and Conclusion
5.1 Summary of Findings
5.2 Recommendations for Future Research
5.3 Conclusion

Overall, this thesis provides insight into the process of creating a chatbot for customer service interactions using natural language processing. By analyzing the literature, discussing research methodology, and evaluating findings, this study aims to enhance customer service experiences through chatbot technology. Recommendations for future research are also provided to further improve chatbot performance and user satisfaction.


Purchase Detail

Hello, we’re glad you stopped by, you can download the complete project materials to this project with Abstract, Chapters 1 – 5, References and Appendix (Questionaire, Charts, etc). Chat us up today by clicking here To pay with Paypal, Bitcoin or Ethereum; please click here to chat us up via Whatsapp.
You can also call 08111770269 or +2348059541956 to place an order or use the whatsapp button below to chat us up.
Bank details are stated below.

Bank: UBA
Account No: 1021412898
Account Name: Starnet Innovations Limited

The Blazingprojects Mobile App



Download and install the Blazingprojects Mobile App from Google Play to enjoy over 50,000 project topics and materials from 73 departments, completely offline (no internet needed) with the project topics updated Monthly, click here to install.

0/5 (0 Reviews)
Read Previous

Implementing green building practices in urban development projects – Complete project material

Read Next

Investigating the application of deep learning techniques for predicting stock market trends

Leave a Reply

Your email address will not be published. Required fields are marked *

Translate »