Creating a chatbot for customer service interactions using natural language processing

In recent years, chatbots have become increasingly popular for businesses looking to improve customer service interactions. This thesis explores the development of a chatbot using natural language processing techniques to enhance customer service experiences.

Chapter One: Introduction
1.1 Background
1.2 Problem Statement
1.3 Objectives of Study
1.4 Study Hypothesis
1.5 Limitations of Study

Chapter Two: Literature Review
2.1 Evolution of Chatbots
2.2 Benefits of Chatbots in Customer Service
2.3 Natural Language Processing in Chatbot Development
2.4 Existing Chatbot Technologies

Chapter Three: Research Methodology
3.1 Data Collection
3.2 Chatbot Design and Development
3.3 Natural Language Processing Implementation
3.4 Evaluation Metrics

Chapter Four: Discussion of Findings
4.1 Performance Analysis of Chatbot
4.2 User Feedback and Satisfaction
4.3 Impact on Customer Service Interactions

Chapter Five: Summary, Recommendation and Conclusion
5.1 Summary of Findings
5.2 Recommendations for Future Research
5.3 Conclusion

Overall, this thesis provides insight into the process of creating a chatbot for customer service interactions using natural language processing. By analyzing the literature, discussing research methodology, and evaluating findings, this study aims to enhance customer service experiences through chatbot technology. Recommendations for future research are also provided to further improve chatbot performance and user satisfaction.

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